Commercial Truck Training Academy is committed to the prompt and equitable resolution of student conflict issues to the satisfaction of both the student and the college. Students are encouraged to address any concerns immediately; so that minor problems do not escalate into major problems.
Responsibility: Sam Bajwa, Administrator
Contact for Complaints and Decisions: Sam Bajwa, Administrator
Contact Information:
Address: 1190 Meyerside Drive, Mississauga, ON L5T 1R7
Email: info@cttacademy.com Phone (Mobile): (905) 450-0032
Informal Complaint Procedure
Should you have any problems or concerns during your training period, we encourage you to discuss them promptly with the staff member directly involved. The student complaint procedure is designed to provide students with both an informal and formal process whereby a student may request the review and resolution of a concern if satisfactory resolution has not been reached by way of the daily problem-solving activities between staff and students which, in most cases, result in immediate resolution. The student has the right to present his/her case, either orally or in writing, and be accompanied by an individual of his/her choice at all times during the process. In addition, the student can ask the individual who accompanies him/her to present the case, either orally or in writing, on his/her behalf.
Should the resolution to your issue require further involvement, a meeting will be arranged with the college‘s Administrator, as part of the college’s formal complaint procedure.
Formal Complaint Procedure
Upon mutually satisfactory resolution of the student’s concern, the college‘s Administrator will meet briefly with the student to close the concern and record in Part B of the original Student Complaint Form a confirmation that the concern has been satisfactorily resolved. The student and the college‘s Administrator will sign the declaration at the bottom (subsection ii) of Part B. The original form will be given back to the student and a copy will be filed in the student’s academic file. A second copy will be filed in the Campus Student Complaint Binder and kept for 3 years.
Review and Appeal Process
(http://www.tcu.gov.on.ca/pepg/audiences/pcc/priv_programs.html)
Scope
Commercial Truck Training Academy is committed to providing our students with an educational environment free from sexual violence and treating those students who report incidents of sexual violence with dignity and respect.
Purpose and Intent
The students of Commercial Truck Training Academy have the right to study in an environment free of sexual violence.
This document sets out our policy on sexual violence involving our students, defines the prohibited behaviours, and outlines our investigative processes for sexual violence. This policy applies to complaints of sexual violence involving our students - at the campus of Commercial Truck Training Academy or at a one of our events.
Definition of Sexual Violence
This policy prohibits sexual violence which means any sexual act or act targeting a person’s sexuality, gender identity or gender expression whether the act is physical or psychological in nature, that is committed, threatened, or attempted against a person without the person’s consent, and includes sexual assault, sexual harassment, stalking, indecent exposure, voyeurism, and sexual exploitation.
Policy Objectives
Commercial Truck Training Academy provides this copy of the policy to our students, and educates them together with our career college management, employees, and contractors about this policy and how to identify situations that involve or could progress into sexual violence against our students and how to reduce it.
Where a complaint of sexual violence has been made, under this policy, Commercial Truck Training Academy will take all reasonable steps to investigate it, including the following:
It is the responsibility of the corporate directors, controlling shareholders, owners, partners, other persons who manage or direct the affairs of Commercial Truck Training Academy, agents, students, instructors, and other employees to report any sexual violence upon becoming aware of incidents or complaints of sexual violence.
Reporting and Responding to Sexual Violence
Students and staff of Commercial Truck Training Academy will take all reasonable steps to prevent sexual violence on our career college campus or events by reporting immediately to an Instructor or Manager if our students have been subject to, or they have witnessed or have knowledge of sexual violence involving our students or have reason to believe that sexual violence has occurred or may occur involving our students. Commercial Truck Training Academy, to the extent it is possible, will investigate all reports of sexual violence. Commercial Truck Training Academy will attempt to keep all information disclosed confidential except in those circumstances it believes an individual is at imminent risk of self-harm, or of harming another, or there are reasonable grounds to believe that others on our campus or the broader community are at risk.
Commercial Truck Training Academy acknowledges that the victim may choose not to request an investigation by the college and that a victim has the right not to participate in any investigation that may occur. However, in certain circumstances, Commercial Truck Training Academy may be required by law or its internal policies to initiate an internal investigation and/or inform police without the complainant’s consent, if it believes the safety of members of its campus or the broader community is at risk. Anyone involved in the investigation may ask another person to be present during every stage of the process.
A student, acting in good faith, who discloses or reports sexual violence, will not be subject to actions for violations of the institution’s policies related to drug and alcohol use at the time the sexual violence took place.
During the institution’s investigative process, students who share their experience of sexual violence through disclosing, accessing support, and/or reporting to the university or college, will not be asked irrelevant questions from institution’s staff or investigators, such as those relating to past sexual history or sexual expression.
It is a violation of this policy to retaliate or threaten to retaliate against a complainant who has brought forward a complaint of sexual violence, provided information related to a complaint, or otherwise been involved in the complaint investigation process.
Accommodations
Commercial Truck Training Academy will make accommodations to meet the needs of any student effected by sexual violence. The student must contact Sukhjinder Bajwa or a representative of our management team to begin the process. Students are not required to submit a complaint or formal report of a sexual violence incident to request accommodations.
Commercial Truck Training Academy will determine an appropriate accommodation on a case-by-case basis at no cost to the student.
Investigating Reports of Sexual Violence
A complaint of sexual violence may be filed under this policy, by any student of Commercial Truck Training Academy, to Sukhjinder Bajwa, Director in person or by emailing ctta401@gmail.com. A management representative of the college will be involved in each stage of an investigation and decision-making process.
Upon a complaint of alleged sexual violence being made Commercial Truck Training Academy will initiate an investigation, including the following:
To ensure procedural fairness Commercial Truck Training Academy will include the following elements in any investigation and its decision-making process:
Disciplinary Measures
If it is determined by Commercial Truck Training Academy that a student of our college has been involved in sexual violence, immediate disciplinary or corrective action will be taken up to and including termination of employment of instructors or staff or expulsion of a student.
In cases where criminal proceedings are initiated, Commercial Truck Training Academy will assist police agencies, lawyers, insurance companies, and courts to the fullest extent.
Where criminal and/or civil proceedings are commenced in respect of allegations of sexual violence Commercial Truck Training Academy may conduct its own independent investigation and make its own determination in accordance with its own policies and procedures.
Appeals
Should the Complainant or the Respondent not agree with the decision resulting from the investigation, he or she may appeal the decision to the owner of Commercial Truck Training Academy within ten days by submitting a letter addressed to the owner advising of the person’s intent to appeal the decision.
Support
Students can seek support or information from the following sources:
Policy Review
This policy is reviewed every three years, at the time of review input from students will be taken into consideration. This policy will be reviewed again in April 2026.
This Private Career College is committed to taking all reasonable steps to ensure the students have the opportunity to successfully complete their programs. The College has a commitment to ensure that within this general framework that all students are treated fairly and equitably. Students who do not support the academic and ethical goals of the College for themselves and their fellow students may be subject to penalties, up to and including expulsion.
In general, the College will attempt to resolve a situation without expulsion. Verbal warning, written warnings and suspension may precede this final and most serious of actions. Where the College deems the integrity, safety or well-being of the College, students, staff, clients, visitors and other guests is in danger then expulsion may be applied at the College’s discretion at any point in the process.
The following outlines the conditions under which a student may be expelled with cause: Academic Dishonesty
Students may be subject to expulsion at the discretion of the College for academic dishonesty. Academic dishonesty is any word, action or deed performed alone, or with others for the direct or indirect intention of providing an unfair advantage or benefit to self or other student(s) including:
Outstanding Fees
Failure to pay overdue accounts owing to the college within the specified period may be grounds for expulsion after a written warning has been given.
Conduct
In the event of student misconduct, the issue will initially be dealt with between staff and the students. If such misconduct has the potential to result in physical harm to persons or property of the College, or the misconduct is repeated, the College may expel the student at the College Administrator’s discretion.
Any student found under the influence of drugs or alcohol, or carrying a weapon, will be subject to immediate expulsion.
Omissions or Errors in Admissions Documentation
The College has a responsibility to ensure students have been admitted in accordance with the registration requirements for the program. Students who knowingly misrepresent their applications are subject to immediate expulsion.
Academic Failure
A student who fails to achieve the required academic standing in a programs may be expelled from the program. The College may at its discretion offer alternatives to a student.
Attendance
A student who does not achieve the required attendance is subject to expulsion.
Harassment or Discrimination
The College does not condone harassment or discrimination of any student, staff, client, or visitor to school premises. A student participating in harassing or discriminatory activities that are racial, sexual, or pertaining to sexual orientation in nature may be subject to immediate suspension or expulsion depending on the severity of the activity and pending an investigation.
Any student, who is deemed by the investigation to have engaged in harassing or discriminatory activities, may be expelled at the discretion of the College Administrator, depending on the severity of the activity.
Racial harassment means bothering, threatening, or treating someone unfairly because of their race, colour, ancestry, birthplace, religious belief, ethnic background, citizenship, or language.
Sexual harassment means bothering someone by saying or doing unwanted or unwelcome things of a sexual or gender-related nature including touching inappropriately, making offensive jokes about women and men, making sexual suggestions or requests, staring at or making unwelcome comments about one’s body, displaying sexually offensive pictures, or being verbally abusive because of one’s gender.
Sexual orientation harassment means treating someone unequally because they are gay, lesbian, heterosexual, bisexual, or living in a same-sex relationship. This could include making a hurtful comment or action to an individual that is known or ought to be known to be unwelcome, making Homophobic jokes or hints about a person’s sexual orientation or same-sex partnership status, or displaying of disrespectful signs, caricatures, cartoons or graffiti.
In determining what constitutes harassment or discrimination, The College will refer to the Ontario Human Rights Code. Students requiring more specific information may refer to the specific code as posted on the Provincial web site (http://www.ohrc.on.ca/en/ontario-human-rights-code).
Misuse of College Property
Students who damage, misuse, steal or otherwise use the property in a way that is prohibited may be expelled and required to make restitution.
Endangerment of Staff or Students
The College is committed to the right of all College staff, students, clients and visitors to be safe. Students who by action or neglect in any way endanger the safety of themselves or others may be expelled.
Prior to expulsion, depending on the severity and nature of the situation, the College may take intermediate steps at its discretion including:
Notification
A student who is subject to expulsion for any reason will be notified in writing, either hand delivered or by registered mail with return receipt. The College is not responsible for non-delivery by registered mail if the student has not provided a valid home address where the student currently resides.
The notification will contain a description of the basis for expulsion and the effective date. Expelled students who dispute the facts of the expulsion and wish to appeal must appeal the decision in writing within one week of the notification by following the college’s student complaint procedure provided to the student and by providing sufficient proof to support the complaint.
A Student whose expulsion is upheld after having followed the college’s student complaint and appeal procedure, may file a further appeal through the Complaints process of the Ministry of Training, Colleges and Universities, provided the students are attending a program approved under the Private Career Colleges Act, 2005.
If a student’s appeal is successful and he/she is eventually reinstated as part of the internal college or Ministry appeal processes, than the college will arrange for the student to make up the training time that he/she had missed since the date of expulsion specified in the written notification.
Fees
Settlement of a student’s account, for a student that has been expelled, will be completed under the College’s Fee Refund Policy, using the effective date of expulsion as the final day of attendance in their program of study.
Return of Property
A student who is expelled is responsible for the return of any College property in his/her own possession within 10 days of the expulsion and will be held financially responsible for any property not returned in good condition or as outlined in the student contract (as prescribed in the Private Career College Act, 2005 and O. Reg. 416/06).
Phone: 905-450-0032